SHIPPING AND AVAILABILITY

1. Where we deliver?
2. When do we deliver?
3. Shipping charges?
4. How do we deliver?

HOW TO PLACE AN ORDER?

1. Through the website?
2. What information is required to submit the order?
3. How do I find different types of products?
4. Can I place an order over the phone?

BILLING INFORMATION

1. What is billing details?
2. Will my billing information be secure?
3. What methods of payment are acceptable?
4. Do you accept Debit Cards?

DELIVERY INFORMATION

1. Can I have my gift delivered today?
2. How can I receive a confirmation of my order?
3. Can I change my order information?
4. Was my order delivered?
5. I need to cancel my order and need refund?

CUSTOMER COMPLAINTS

1. My order was not delivered as requested.

SPECIAL SERVICES

1. What are all your Member Benefits?
2. What is a gift reminder service?
3. How do I redeem a promotional gift code?

CARE QUESTIONS

1. How do I care for my flowers?
2. How do I care for my Plants?

CONTACT US

1. E-mail
2. Customer Service

DID WE ANSWER YOUR QUESTION?

Send us feedback

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ANSWERS

SHIPPING AND AVAILABILITY


Q1. Where we deliver?
A : We take orders from anywhere in the world, for delivery in all major cities in India and Internationally. For more details please check our serviceable city list link.

Q2. When do we deliver?
A : Same Day Delivery Order will be delivered any time during the day between 9a.m. to 7p.m.
Fix Time Delivery order will be delivered as per selected time +15 -15 mins.
Midnight Delivery Order will be delivered during midnight 11.30p.m. to 12.15a.m.
International Delivery order will be delivered Monday to Friday any time during the day between 9a.m. to 7p.m. as per the country type.

Q3. Shipping charges?
A : Our Prices are inclusive of delivery/shipping charges. We do not charge Shipping Charges.

Q4. How do we deliver?
A : We deliver the flowers and gifts to the recipient from our local delivery outlet.

HOW TO PLACE AN ORDER?

Q1. Through the website?
A : To place an order online you need to follow the below steps:

1. Select your particular Gift/bouquet.
2. Select your Delivery City and then Click on “Add to Cart”.
3. You need to click on “Proceed to check out”. (If you wish to add more products then you need to click on “Add more products” and accordingly add more products and then click on proceed to checkout).
4. Fill in the Billing Details (Sender’s details) and Shipping Details (Recipients Details) and click the "Submit” icon.
5. Fill gift message, select delivery date and read our disclaimer and then click on “Ship to this address”.
6. Select Payment option and click on “Proceed to pay” and after that click on “Place my Order”.
7. You will get the secure payment page. You need to fill your payment details and then click on “Submit”.
8. You will get an order number which can be used for checking the Delivery status. Also, a confirmatory mail will be sent to your email id.

Q2. What information is required to submit the order?
A : We required recipients name, complete address, contact number, message, date of delivery, senders name and billing information.

Q3. How do I find different types of products?
A : You may check out our different category as per the occasions, festival, flowers, gifts etc.

Q4. Can I place an order over the phone?
A : Yes, you can place the order over the phone. You can call us at 011-26802680 anytime between 9a.m. to 9p.m. IST.

BILLING INFORMATION

Q1. What is billing details?
A : Billing details are payment details. E.g. if you are paying through Credit Card then you need to provide all required details. Credit Card Holder Name, Address, Email Id, Credit card number etc.

Q2. Will my billing information be secure?
A : We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, we use a VeriSign secured shopping gateway. VeriSign is widely acknowledged as the world's best and most trust worthy Net Authentication Agency.

Q3. What methods of payment are acceptable?
A : (A) ONLINE PAYMENTS : We accept

Credit Cards : VISA MASTER CARD AMERICAN EXPRESS DINERS CLUB CITIBANK E-CARDS JCB CARDS

Debit Cards : HDFC CITIBANK IDBI UTI ICICI Punjab National Bank Canara Bank

Online Banking Interfaces of : HDFC CITIBANK IDBI UTI Global Trust Bank Centurian Bank The Federal Bank Ltd.

(B) OFFLINE PAYMENTS :
In case you do not have a Credit Card , you can still place an order with us. Kindly email us at order6@fnp.in all below shipping and billing details and our executive will help you regarding offline order.

Send your Demand Draft or Cheque at the following address :
Ferns 'N' Petals (P) Ltd.,
FNP Estates, Ashram Marg,
Gadaipur, Mandi Road,
New Delhi - 110030 (India)

Delivery will only be made after realisation of the Demand Draft or Cheque.

In case of outstation cheques the realisation of the same may take 20 - 25 days, upon realisation of the amount, we can execute the delivery within 24 hours.

Q4. Do you accept Debit Cards?
A : Yes, we do accept Debit Cards Online.


DELIVERY INFORMATION

Q1. Can I have my gift delivered today?
 A : All orders placed before 2:00 p.m. IST can be delivered on the SAME DAY. Our select florists will design the arrangement and send it out for delivery during normal business hours (9 a.m. - 7 p.m.).

Q2. How can I receive a confirmation of my order?
 A : We will automatically send you an email confirmation as long as you have provided us with a valid email address.

Q3. Can I change my order information?
 A : If you have any concerns about changing your order information, you can contact us at:

1. Chat with us on yahoo and MSN (between 10:00 a.m to 6:00 p.m IST) , our yahoo id is help_fnp@yahoo.com and MSN id is helpfnp@hotmail.com
2. Email us at query@fnp.in
3. Call us at 011 - 26802680
   Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Q4. Was my order delivered?
 A : All customers are automatically sent a confirmation that we have received their order, as long as they have provided us with a valid email address. After the order has been delivered , within 24 hours a delivery confirmation (with the name of the person who received the order) is emailed to all customers.


Q5. I need to cancel my order and need refund?
 A : You can email your cancellation reason with order number to query@fnp.in and our executive will get back to you.

CUSTOMER COMPLAINTS

Q1. My order was not delivered as requested.
A : During our peak holidays*, due to high volume, we ask that you accept a flexible delivery schedule in order to insure that deliveries will take place in a timely manner. Your patience is appreciated. All orders are delivered during business hours (9 a.m. - 7 p.m.) and although our specially selected florists make every effort, we cannot guarantee timed deliveries.

* Peak holidays include Valentine's Day, Mother's Day, Rakshabandhan , Deepavali , Christmas and New Years.

If you are not completely satisfied, contact us by taking advantage of any of these convenient methods :

1. Chat with us on yahoo and MSN (between 10:00 a.m. to 6:00 p.m. IST) , our yahoo id is help_fnp@yahoo.com and MSN id is helpfnp@hotmail.com
2. Email us at query@fnp.in
3. Call us at 011 - 26802680
   Customer Support Timings : 10:00 a.m. to 8:00 p.m. (Monday-Saturday) and 10:00 a.m. to 2:00 p.m. (Sunday).

SPECIAL SERVICES

Q1. What are all your Member Benefits?
A : Ferns 'n' Petals is India's ONLY "Chain of Exclusive Floral Outlets" in Delhi , Noida , Gurgaon , Meerut , Jaipur , Mumbai , Pune and Chennai. Ferns 'N' Petals has changed the very concept of selling flowers, from roadside business to international standard boutiques.

Register with us and receive special member benefits :

1. Avail a 2% Discount on every purchase.
2. Be the first to know about our latest products, promotional offers etc.
3. Remember every important occasion by using our Free Reminder Service.

Q2. What is a gift reminder service?
A : With our gift reminder service (for Members Only) , you'll never forget an important occasion again! Simply click on the Reminder Service icon on our Membership page, and enter in all the birthdays, anniversaries, and special days you want to remember. We'll remind you of all of your important dates.

Q3. How do I take advantage of External Loyalty Program?
A : On the Payment Information page, you will get one option External Loyalty Program. You need to select applicable program and Membership Number and then proceed further for Payment.

CARE QUESTIONS

Q1. How do I care for my flowers?
A : With the proper care your flowers can be long-lasting, but they dehydrate easily and may look thirsty upon arrival. Let your flowers drink water for about 16-24 hours to perk up.
Watch them gracefully unfold to reveal their inner beauty.

1. Cut 1 inch off the stems and remove leaves that fall below the water line.
2. Fill vase with water and add 1 packet of flower food.
3. Re-cut stems, change water and add second packet of flower food on day 3.
4. Keep your flowers away from direct sunlight, heat and drafts.
5. Remove spent leaves to keep bouquet looking fresh longer.

Q2. How do I care for my Plants?
A : Plants need love and care. The natural habitat of a plant is not exactly indoors. In an artificial environment, the plant depends only on you for all it necessities.

Air Temperature: Most house plants tolerate normal temperature fluctuations. Excessively low or high temperatures may cause plant failures, stop growth, or cause spindly appearance and foliage damage or drop. A cooler temperature at night is actually more desirable for plant growth than higher temperatures. A good rule of thumb is to keep the night temperature 10 to 15 degrees lower then the day temperature.

Light: Although, plants can be kept indoors, they need light for their growth. We must not forget that plants make their food by the process called photosynthesis. Light, we know is the vital factor in the photosynthesis process. Indoor plants will not grow in a dark or poorly lit room. Artificial lighting does enable the plant to grow properly.
Very often you must have noticed that plants grow only in one direction. This is because they are seeking light. To achieve a uniform growth, rotate the plants in their place periodically.

Indoor plants also need to be brought out for fresh air at least once a fortnight. Care should however be taken that the plants are not placed in direct sunlight. Doing so, even for 5 mins. will scorch the leaves of the plant.

Water: Some people love their plants so much that they frequently water them thinking that by watering, the plants will continue to be healthy. In the process they over water and kill the plant.

Water is something which has to be applied very judiciously to the plants. They should neither the over watered or under watered. There is no definite guideline as to how much to water the plants. Experience is the best judge for watering.

Feel the soil in the pot for dampness. If the soil is damp, the plant does not need watering. If it is dry sufficient water should be applied so that the water drains out from the drainage holes at the base of the pot. By applying less water, out of fear that the water will spoil the carpet, you run the risk of damaging the root system and killing the plant. Applying less water to the pot only wets the top surface of the soil. This forces the roots to grow upwards in search of water and getting exposed and possibly be damaged by some external factors.

Re-potting: Plants cannot grow forever in the same pot. As the plant grows the roots gradually fill up the pot. It then needs to be planted in another pot.
For the purpose of repotting, use a pot which is of the next larger size and has drainage holes at the bottom. The drainage holes are required to allow the excess water to flow out of the pot.

Fertilizing: Fertilize the plants once in fourteen days. Use fertilizers which have a proper balance of nitrogen, phosphorus and potassium (N:P:K). These are the three elements most essential for the balanced growth of all plants. Nitrogen is essential for the growth of the stem and leaves, phosphorus for the roots, and potassium for the general sturdiness of the plant. The three chemicals need not be applied separately. There are ready chemicals with a mix of all the three.

Pruning: Pruning is required to make the plant grow bushier and to give it the desired shape. It is also done to get rid of the diseased parts of the plant. Pruning should, however, be done only when the plant is in an active growing stage. Generally, the plant is not in an active growing stage during the winter season.

CONTACT US

Q1. Customer Service

1. Chat with us on yahoo and MSN (between 10:00 am to 6:00 pm IST) , our yahoo id is help_fnp@yahoo.com and MSN id is helpfnp@hotmail.com
2. Email us at query@fnp.in
3. Call us at 011 - 26802680
   Customer Support Timings : 08:00 am to 12:00 Midnight (Monday-Saturday) and 09:00 a.m. to 09:00 pm (Sunday)